Introduction and Process
UK Business Energy Broker prides itself on offering the very best customer service. Occasionally, things may go wrong and if they do, I want to hear from you. Your feedback will help me improve what I do.
Please contact me if you have any concerns with the service you received from UK Business Energy Broker. I will investigate and ensure that you have a satisfactory outcome.
In the first instance, please contact me. Let me know your business details, including your telephone number, email address and a detailed account of your concerns and the outcome you hope to achieve.
UK Business Energy Broker will investigate your concerns and aim to provide you with a resolution within 10 working days. If your concern is around an energy contract, we will record your complaint and issue you a unique reference number should you wish to contact us again. Sometimes, we may need to contact a third party, such as an energy supplier, and it may take us a little longer to get back to you. I will keep you updated with progress and an anticipated resolution date.
Please note that if your complaint is regarding a supplier, this may not reflect UK Business Energy Broker’s services. Depending on the circumstances, I may be able to raise a complaint on your behalf.
After the investigation is complete, I will send you a review of my decision. If you disagree with this decision, I will provide you with a deadlock letter.
Alternatively, if, after 8 weeks, your complaint is not resolved or you choose to reject my decision, I will issue a deadlock letter. This letter confirms that you have dismissed my decision, and you are entitled to complain to the Energy Ombudsman.
James Burrows
t/a UK Business Energy Broker
The Energy Ombudsman
If you are a micro business, you’re entitled complaine to the Energy Ombudsman if it’s not resolved 8 weeks after your complaint was first made to me or I’ve provided you with a deadlock letter. The Energy Ombudsman’s services are impartial and free.
Energy Ombudsman
PO Box 966
Warrington
WA4 9D
