UK Business Energy Broker prides itself on offering the very best customer service. Occasionally, things may go wrong, and if they do, I want to hear from you. Your feedback will help me improve what I do.
Please contact me if you have any concerns with the service you received from UK Business Energy Broker. I will investigate and work to resolve it fairly.
In the first instance, please contact me. Let me know your business details, including your telephone number, email address and a detailed account of your concerns and the outcome you hope to achieve.
I aim to resolve complaints within 10 working days. If your concern is around an energy contract, I will record your complaint and issue you a unique reference number, should you wish to contact me again. Sometimes I may need to contact a third party, such as an energy supplier, and it may take me a little longer to get back to you. I will keep you updated with progress and an anticipated resolution date.
If your complaint is about an energy supplier rather than my service, I may be able to raise it with them on your behalf.
Once my investigation is complete, I'll send you my decision in writing. If you disagree with it, or your complaint hasn't been resolved within 8 weeks, I'll send you a deadlock letter. This confirms that we've been unable to resolve your complaint between us, and that you're free to take it to the Energy Ombudsman.
James Burrows
t/a UK Business Energy Broker
I'm a member of the Energy Ombudsman's broker dispute scheme.
If you're a micro or small business, you can refer your complaint to the Energy Ombudsman if it hasn't been resolved within 8 weeks of first raising it with me, or once I've sent you a deadlock letter. The Ombudsman's service is impartial and free.
Energy Ombudsman
PO Box 966
Warrington
WA4 9DF
