Are Actual Electricity Bills Actually… Actual?
I’m handling multiple client cases involving PE (Pozitive Energy) Solutions that raise serious concerns about billing accuracy, data integrity, and transparency on Half-Hourly (HH) and register usage data.
These are not minor discrepancies.
They point to a potentially systemic issue in how HH data is being used – and in some cases, misrepresented – within billing.
Case 1: Estimated Data used for Actual Bills
In one active case, my client was billed using what Pozitive labelled as “Actual (A)” consumption. However:
This is not a rounding issue. This is a material discrepancy.
This strongly indicates that estimated or incorrect HH data was used in billing, despite invoices being clearly marked as Actual, which may constitute a misleading billing practice under Trading Standards.
Case 2: Incorrect Change-of-Supply Billing
A separate client case raises similar concerns; this time relating to change-of-supply readings.
Pozitive billed to a night register closing read of 25,265.92 (30-06-2024)
Register Data from the follow-on supplier, EDF, shows that reading was not reached until January 2025
The client was billed for energy by Pozitive that wasn’t actually consumed until well over six months later with the next supplier. As EDF’s rates were cheaper than Pozitive’s, not only did Pozitive charge for energy that my client didn’t consume whilst under contract with them, but, to rub salt into the wound, my client was charged more by Pozitive than EDF would have charged them.
Disputed billing by Pozitive: ~£3,755.31
Residual client loss (due to tariff differences): ~£2,000
Despite this, Pozitive has still not provided the flat file data, which EDF provided without hesitation.
EDF later amended their opening readings to align with Pozitive’s disputed closing readings but this does not resolve the underlying issue: that Pozitive’s closing reading is inconsistent with the register data provided by EDF, which reinforces the need for Pozitive to provide their register data to validate their position. Both suppliers cannot be correct, as they’re both claiming the same meter reading for dates that are six months apart.
The Common Thread: Missing HH Data
Across both cases, the same issue keeps surfacing, Pozitive has failed to provide:
Instead, what has been provided includes:
None of which are sufficient to validate HH or smart meter reader register data billing.
Why This Matters
Half-Hourly billing is entirely dependent on data integrity. If the underlying data is:
The billing becomes unverifiable.
And if invoices are labelled “Actual” when they are not based on actual settlement data, that raises a fundamental question: On what basis are customers being charged?
Capacity Charges Applied without Evidence
In another case, Pozitive applied a Capacity Charge based on 230 kVA. However:
These charges are formally disputed.
A Wider Industry Question
These cases raise a much bigger issue: How many of PE (Pozitive Energy) Solutions’ customers are being billed using estimated (E) or unverified data, whilst invoices are labelled as “Actual”? If this is not isolated, it represents a serious risk to UK businesses because most customers:
That assumption may be costing £££s for business customers of PE (Pozitive Energy) Solutions, particularly where billing cannot be validated against underlying data.
Current Position
At the time of writing, Pozitive still hasn’t provided the data, despite repeated requests.
What Needs to Happen Next
To resolve these issues properly, one of the following is required:
Without this, billing cannot be independently validated nor billing disputes fairly resolved.
Final Thought
I don’t work for the energy suppliers. I work for my clients. When something doesn’t stack up, I will challenge it with evidence.
Right now, based on multiple live cases, PE (Pozitive Energy) Solutions does not pass the billing test.
If you’re a Pozitive business customer, you should be asking them for:
If they cannot provide it, you need to ask why.
And if you suspect that you may have been overcharged by Pozitive, we can help you determine if you have and, more importantly, get that money back for your business.
This article is based on live client cases and documented evidence. PE (Pozitive Energy) Solutions has been given the opportunity to provide full Half Hourly / flat-file settlement data to address these serious concerns regarding billing accuracy.
If Pozitive provides the data, this article will be updated to ensure it remains accurate.
